Best-in-class contact center BPO provider
to maximize business efficiency & growth
Join forces with the leading BPO company and the fastest-growing customer experience solution provider in Europe, with 15+ years of experience in various industries.
Team Members
Industries
Blue Chip Partners
Languages
Countries
Locations
Solutions & Services
Establishing the best-fit operational and organizational structure to gain speed and performance.
Customer Experience
We create 360° omnichannel customer experience solutions via personalized platforms to facilitate both customer and agent experiences and to tap into customer insights and expectations to constantly improve satisfaction.
Tech Products
We provide an agile approach to transform the value chain into a digitalized, human-centered environment. We create software that digitize the entire customer care journey under one roof.
Consulting
Our holistic approach allows us to enhance our partners' operations and makes us a “one-stop-shop” through industry leading expertise, cutting edge customer experience technology, and continuous improvement culture.
BPO & CX Services
Best-in-class BPO consultancy to deliver world class operations with highly skilled native teams and unified workforce management through regional and centralized governance.
Customer Excellence
One-stop-shop in customer interaction processing
Enhancing efficiency with outsourced customer services and improving results based on vertical experiences and various hub solutions.
- Inbound and Outbound Communications
- Infoline Support & Customer Care
- Complaint Management Support
- Market Surveys & Marketing Campaign Support
- After-Sales Support
- Loyalty Program Support
- Overflow & After-Hour Support
Sales
Boost revenue and maximize value
Analyzing your sales goals and designing the best-fit growth mechanism to increase your sales and improve customer acquisition, retention and lifetime value.
- Outbound and Inbound B2C and B2B Sales, Retention and Loyalty Management
- Cross and Upsell Models
- Order Management and Lead Generation
- Telemarketing
- Inside Sales and Quality Assurance
- Process and Sales Suggestions
Tech Support
Custom engineered support services
Delivering multiple layers of outsourced technical support with a highly skilled and educated team.
- Customer Centric Service Approach
- Highly Skilled Technical Advisors
- Technical Expertise for Various Verticals
- Tier 1, 2 and 3 Support
- Actionable Insights and Analytics Support
Backoffice
The help you need behind the scenes
Organizing and automating data landscape, so your teams can focus on the most important tasks.
- Data Entry and Validation
- Payment Processing
- Settlements & Clearances
- Record Maintenance
- Regulatory Compliance
- Accounting and IT Services
- Order Fulfillment
Collection
Highest collection rates in the industry
Providing the solutions to support any business with our team of collection specialists deeply experienced in various industries from telecommunications to logistics and finance.
- Top-Trained Collection Specialists
- Continuous Advanced Training
- Strategic and Operational Communication
- Omnichannel Messaging
- Automation Solutions and Self-Care
- Increased Performance with Regular Awards
Social Media
Use the power of being social
Guiding businesses to take full advantage of the benefits social media offers to strengthen brand awareness, customer engagement, and loyalty.
- Integration with Popular Social Media Channels
- Content Moderation and Management
- Digital Application and Processing Campaigning
- Multilingual Communication Experts
Ready to create next-gen customer experiences?
Let's elevate your business with our high-quality BPO management & customer service solutions
Industries
Placing the human approach in the center of every interaction to create flawless experiences across all industries.
Automotive
Gear up your communication
Banking & Finance
Add great value to every single touchpoint
Retail & eCommerce
Accelerate growth with smart interactions
Telecom
Engage seamlessly and extend loyalty
Travel & Hospitality
Make the journey start from the first interaction
Technology
Boost innovation with vast communication
Insurance
Provide unique experiences for individual needs
Logistics
Enhance performance with smooth interactions
Energy, Oil & Gas
Empower stability in every single contact
Explore How Mplus Helped Clients Across Industries to Deliver Seamless Customer Experiences
Why Mplus?
Sustainable growth demands an agile partner who will carry the operational responsibility. We provide the best BPO outsourcing with flexible business process services and solutions that suit the demands of the ever-changing environment.
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Agile & efficient call center solution implementation
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Experienced & certified management
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Strong & secure IT infrastructure technology
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Zero-based Digital Enablement
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Native speaking outsourced call center agents at competitive cost
- Real time quality & efficiency monitoring